Online And Telephony Based Fraud Detection Project

Financial Crime and Risk

Online And Telephony Based Fraud Detection Project

Challenge

Our corporate client had been targeted by an organised crime gang attempting to gain access to bank account information by penetratively testing their telephone banking team. All previous fraud attempts were only identified by mid term reviews from internal audit and even then, the true number of attempts could not be quantified.

Action

BSG conducted a systems and controls review and identified areas that would benefit from more robust measures using a blend of fraud subject matter experts and data analytical solutions.

Result

Working with our specialist fraud technology solution provider, we were able to implement a fraud prevention solution that was collaborative, had a good balance between treating customers fairly and fraud preventative without turning away genuine customers and provided good management information to quantify the problem and monitor a decline in attempts through building a better reporting standard in the telephony team.